Help for customers and business owners.
Find the right place for help with the Loppee customer app, your personal account, or a business profile — and reach a person when you need one.
Search and location permissions
Search by service or business name. Nearby service results use current location or an exact saved Home; if location is blocked, allow Location for Loppee in device Settings and try again. Business-name search remains available without current location.
Saved businesses and messages
Use Saved for bookmarked businesses and Inbox for private customer-to-business conversations. Sign in with the same personal customer account that owns the items or conversation.
Jobs, account, and privacy
Use Jobs to find roles, save jobs, and track applications. Use Account for sign-in, profile, security, and notification choices. Read the privacy policy at loppee.com/privacy.
Business-owner help
Get help claiming or adding a business, completing the checks for Verified or publication as Listed, managing a profile, reviewing plans or billing, securing an owner account, and connecting an external agent.
Contact Loppee
Email info@loppee.com with the subject Support request for customer-app or business-owner help. Include the app name, the account email, and a clear description of the issue, but never send a password or verification code.
Delete a Loppee account
Customers can open Account in Loppee and choose Request account deletion. Business owners can open Account in Loppee Business and choose Request business-account deletion. If you no longer have the app, email info@loppee.com from the account email with the subject Account deletion request and name the app. The request covers the account profile and, when applicable, saved items and locations, messages and attachments, uploaded photos and files, applications, reviews, notification registrations, and business-account data. After identity verification, Loppee deletes or de-identifies data that no longer needs to be retained. Public registry information about a business may remain as an unclaimed listing because it describes the business, not the deleted owner account. Loppee keeps only records required for security and fraud prevention, authorization evidence, accounting, disputes, enforcement, or legal compliance. There is no additional fixed retention period for deletable account content; retained records are kept only for the applicable obligation and then deleted or de-identified. Loppee will confirm what was deleted or retained and the applicable period when the request is complete.